If you're not on the
internet, you don't exist."
That phrase never made as
much sense as today.
Before, we chose service
providers on the recommendation of friends and family. Doctors, dentists,
private teachers. All were recommended by a friend who was "very well
attended". The so-called word of mouth or word-of-mouth.
Today, while we still
accept recommendations from friends and family, we also ask for online
directions.
It is on the Internet
that we seek these service providers and it is in it that we check if they are
reliable and good professionals.
Thus, having an internet
presence has become mandatory.
In Aliança Translations,we are aware of every message and comment we receive on
our social networks so that we can serve our customers well, regardless of how
they enter contact.
Not long ago, we received
a negative google rating from a customer who had to return their work three
times for translation errors.
Immediately we take
action. We talked to the service personnel and no one remembered this
situation. Besides, the client was not on our basis since we had never
done a job for her.
We answered this negative
assessment and asked the customer to contact us.
No sooner said, than
done. She had been served by another translation company and confused
herself, improperly evaluating us by mistake. He even consulted us to do
the work for her.
Converting and retaining clients as a result of a well-done
translation work is a constant task that involves different aspects and even a negative
assessment can be an opportunity for conversion and loyalty.You can contact for more information from here Best Translation Company
